Privacy and Cookies


To make this site work properly, we sometimes place small data files called cookies on your device.


A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It helps the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.


A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site

There is a list of the cookies we use set out below. The cookies are classed as:

  • Strictly necessary cookies
  • Functional cookies
  • Performance cookies
  • We do not use Advertising Cookies on this website


Some of our pages or sub-sites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. So you may be asked for your agreement to store these cookies.


You will not be contacted by us if you just look around the site. We will only contact you if you complete a call back or contact request. If you want to know more about how we use your data please see our Privacy Statement.


You can control and/or delete cookies as you wish - for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

Location Classification Name What is it used for?
App Dynamics Strictly Necessary ADRUM PayPoint uses App Dynamics to collect information regarding how the website is functioning and how the user interacts with the website, to provide data on network management and accessibility of the website for users.
PayPoint Strictly Necessary .AspNet.SharedCookie This cookie allows a user to login to the website provided valid credentials have been supplied. Persists for a rolling 30 minute window unless deleted.
PayPoint Strictly Necessary Token Allows the user to visit pages within the website based on the login credentials provided. Persists for the browser session unless deleted.
PayPoint Strictly Necessary isPilot Allows PayPoint to determine whether the user’s site is part of any beta-version pilot, and therefore determining which version of web pages a user should visit. Persists for the duration of the browser session unless deleted.
PayPoint Performance _ga Allows PayPoint to collect usage metrics from the user, to inform future defect fixes, product enhancements & marketing campaigns. Persists for 2 calendar years unless deleted.
PayPoint Strictly Necessary ASP.NET_SessionID Allows user to login to the website. Persists for duration of browser session unless deleted.
PayPoint Performance _gid We use this to collect usage metrics from users, which helps inform future product enhancements. Expires within 24 hours unless deleted.
PayPoint Performance _gat We use this to collect usage metrics from users, which helps inform future product enhancements. Persists for 1 hour unless deleted.
PayPoint Strictly Necessary Cookies-Consent We will use this cookie to record the consent of the user with the use of other associated cookies, such that a cookies notice can be hidden on future visits to the website, and a user’s preference to disable non-essential cookies is recorded for future use.

If you choose to manage or delete the cookies used, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.


The rest of this section gives you a list of what performance cookies are set by our website and a description of how they are used.


PayPoint use hosted web analytics software. These are hosted services provided and managed by third party companies. PayPoint’s main supplier of hosted web analytics and recordings are Google, Inc. and App Dynamics. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"), as well as App Dynamics, who are part of the Cisco Group.

Google Analytics & App Dynamics use "cookies", which are text files placed on your computer, to help the website analyse how users use the site. This is to help inform future product enhancements and improvements, and to diagnose any defects quicker.

The information generated by the cookie regarding our websites (including IP addresses) will be transmitted to and stored by Google and Cisco on servers that may be hosted in the United States. Google and AppDynamics will use this information for the purpose of evaluating use of our website, compiling reports on website activity for website operators and providing other related services to PayPoint. Please visit Google website and AppDynamics website for more information regarding privacy.

By accepting these cookies you consent to the processing of data about you by Google, Inc. and Cisco Systems Inc. in the manner and for the purposes set out above.